Your data. Our responsibility.

Who we are

Pro-Peptides is the organisation responsible for operating this website and supplying products through it.

For the purposes of applicable UK data protection legislation, the business operating Pro-Peptides is the data controller of personal information processed in connection with our website and services unless otherwise stated.

Information we collect

The personal information we collect depends on how you interact with Pro-Peptides.

Information you provide directly may include:

We may also collect technical information about use of our website, including IP address, browser type, device information, referring pages, pages viewed and related website usage information.

How we collect personal information

We primarily obtain personal information directly from you when you interact with Pro-Peptides.

This may occur when you create an account, place an order, complete checkout, contact us, submit a form, subscribe to communications or otherwise interact with the website.

Certain technical information may be collected automatically through cookies, server logs and similar technologies.

We may also receive limited personal information from third-party service providers where necessary to process payments, deliver orders, prevent fraud or provide services to you.

How we use your information

We may process personal information for purposes including:

Lawful bases for processing

UK data protection law requires us to have a lawful basis when processing personal information.

Depending on the particular processing activity, we may rely on:

Contract

Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you. This includes processing information necessary to fulfil an order.

Legal obligation

Where processing is necessary to comply with applicable legal, accounting, tax, regulatory or other obligations.

Legitimate interests

Where processing is necessary for our legitimate business interests or those of another party, provided those interests are not overridden by your rights and interests.

Legitimate interests may include operating and securing our website, preventing fraud, administering our business and improving our services.

Consent

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing undertaken before consent was withdrawn.

Who we share information with

We do not sell your personal information.

We may share information with organisations where necessary to operate the website, fulfil orders or comply with our obligations.

These may include:

Service providers processing personal information on our behalf are expected to handle that information appropriately and only for authorised purposes.

Payment information

Payments are processed using the payment methods and payment providers made available during checkout.

Payment providers may independently collect and process information necessary to authorise and complete a transaction, prevent fraud and comply with legal or regulatory obligations.

Pro-Peptides does not necessarily receive or store full payment card details where these are handled directly by an external payment provider.

The privacy practices of a payment provider may also be governed by that provider's own privacy notice.

International transfers

Some organisations that provide technology, hosting, payment, analytics, communications or other services to us may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that an appropriate legal mechanism or safeguard is in place.

Depending on the destination and provider, this may include reliance on applicable adequacy regulations or recognised contractual safeguards.

You may contact us for further information about safeguards relevant to your personal information.

Data security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, accidental loss or destruction.

Measures may include access controls, secure account authentication, encrypted connections, system monitoring, appropriate software maintenance and restrictions on access to customer information.

No internet-based system can provide an absolute guarantee of security. Where we become aware of a personal data breach, we will assess and respond to it in accordance with applicable legal requirements.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, accounting, tax, regulatory, fraud-prevention or dispute-resolution requirements.

Different categories of information may therefore be retained for different periods.

When determining an appropriate retention period, we may consider the type and sensitivity of the information, the purpose for which it is used, contractual requirements and applicable legal obligations.

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.

Your data protection rights

Depending on the circumstances and lawful basis involved, UK data protection law may give you rights in relation to your personal information.

Not every right applies in every circumstance. We may need to verify your identity before responding to a request.

Marketing communications

Where permitted by law, we may send information about Pro-Peptides products, services or research content.

Where consent is required, marketing communications will only be sent where the appropriate consent has been obtained.

You can unsubscribe from electronic marketing communications using the unsubscribe mechanism provided in the relevant message or by contacting us.

Opting out of marketing does not prevent us from sending service messages that are necessary in connection with an order, transaction or customer account.

Cookies and similar technologies

Our website may use cookies and related technologies to operate essential website functionality, maintain shopping carts and sessions, remember preferences, protect the website and, where enabled, understand website usage.

Some cookies are necessary for the website to operate. Other cookies may require your consent before they are placed or accessed.

Further information about the particular cookies and technologies used by Pro-Peptides will be provided in our Cookie Policy and cookie controls.

Children's privacy

Pro-Peptides products and purchasing services are not directed at children.

Orders may only be placed by persons who meet the eligibility requirements set out in our Terms & Conditions.

We do not knowingly seek to collect personal information from children for the purpose of selling our products.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers, business operations or legal obligations.

The latest version will be published on this page and the date at the top of the policy will be updated where appropriate.

Where a change materially affects the way we process existing personal information, we will take any additional steps required by applicable law.

Privacy complaints

If you have a concern about how your personal information has been handled, please contact us first so that we have the opportunity to investigate and respond.

You also have the right to raise a complaint with the Information Commissioner's Office where applicable.

Exercising your right to complain to the ICO does not require you to contact us first.

Contact us about your data

To exercise a data protection right, ask a privacy question or raise a concern about how your information is handled, contact Pro-Peptides through our Contact page.

Please provide enough information for us to understand your request and identify the information concerned.