Fast UK fulfilment.

Dispatch times

We aim to process and dispatch orders as quickly as possible. Orders placed before 16:00 on a normal working day are prioritised for same-day dispatch where stock availability, payment confirmation and operational circumstances allow.

Orders placed after the cut-off, at weekends or on UK public holidays will normally be processed on the next available working day.

Same-day dispatch refers to the date an order leaves our fulfilment operation and does not constitute a guarantee of same-day or next-day delivery.

UK delivery

Pro-Peptides primarily supplies orders through UK domestic delivery channels.

Available delivery services and expected delivery times will be displayed at checkout where applicable. Estimated delivery dates are provided as guidance and may be affected by the carrier, destination, public holidays, weather, operational disruption or other circumstances outside our reasonable control.

Unless a different delivery period has been expressly agreed, orders will be fulfilled within the timeframe required by applicable UK consumer law.

Delivery costs

Any applicable delivery charge will be clearly shown before you complete checkout.

We currently offer free standard UK delivery on qualifying orders with a product value of more than £100, unless another promotion or delivery condition is shown at checkout.

Where an enhanced, expedited or alternative delivery service is selected, additional charges may apply. These charges will be shown before payment is made.

Tracking and dispatch updates

Where tracking is available for the selected delivery service, tracking information will normally be sent using the contact details supplied with the order.

Tracking may not become active immediately after a dispatch notification. Carrier systems can take time to register the parcel after collection or acceptance.

Delivery addresses

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check the recipient name, building number, street, town or city and postcode carefully before submitting payment.

If you notice an error after placing an order, contact us as soon as possible. We will try to amend the delivery information where the order has not already entered fulfilment, but we cannot guarantee that an address can be changed after processing has begun.

Delivery delays

Occasionally a delivery may take longer than expected because of circumstances outside our reasonable control. These can include carrier disruption, severe weather, transport problems, peak seasonal demand or other network delays.

If we become aware of a significant delay affecting your order, we will take reasonable steps to keep you informed.

Nothing in this policy removes or restricts any statutory rights you may have where goods are not delivered within an agreed or legally required timeframe.

Missing or undelivered parcels

If tracking shows an unexpected delay or your order has not arrived within the expected delivery window, please contact us with your order number.

We may ask you to confirm the delivery address and allow an appropriate period for the carrier to investigate the shipment.

Where a parcel is confirmed as lost in transit, we will deal with the order in accordance with applicable consumer rights and our obligations as the retailer.

Damaged deliveries

Please inspect your parcel when it arrives. If an order appears to have been damaged in transit, contact us as soon as reasonably possible.

To help us investigate, we may ask for photographs of the external packaging, shipping label, internal packaging and affected product.

Do not dispose of damaged packaging until we have confirmed whether it is required for a carrier investigation.

Changing or cancelling an order

If you need to change or cancel an order before dispatch, contact us as quickly as possible.

Because orders can move into fulfilment shortly after payment is confirmed, we cannot guarantee that an order can be amended or stopped once processing has started.

Any statutory cancellation rights that apply to your purchase are separate from our ability to stop an order before it has been dispatched.

International delivery

Unless an international delivery option is expressly offered at checkout, orders are supplied through our UK delivery network only.

Where international delivery is made available, customers are responsible for ensuring that the goods can lawfully be imported, possessed and used for the intended research purpose within the destination jurisdiction.

Customs procedures, taxes, duties, import controls and delivery times may vary by destination and may cause additional delays or charges.

Failed delivery attempts

Where a carrier cannot complete delivery, the parcel may be held for collection, scheduled for another attempt or returned to sender depending on the carrier's procedure.

Customers should follow any instructions provided by the carrier. Additional delivery charges may apply where a parcel has to be resent because delivery could not be completed for reasons attributable to incorrect customer information or failure to collect the shipment.

Responsibility for delivery

Where applicable consumer law places responsibility for delivery on us until the goods are received by you, or by another person you have identified to take possession of them, nothing in this policy is intended to alter that statutory position.

This policy should be read together with our Returns, Terms & Conditions and other applicable website policies.

Contact us about delivery

If you need assistance with a delivery, please use our contact page and provide your order number, delivery postcode and a clear description of the issue.